Forum Discussion

stetech's avatar
stetech
Reel Rookie
9 months ago
Solved

Tucker Carlson Network and access not working

I confirmed I have the correct website ID and password and can not access the ROKU app, please help.

app playback
  • AvsGunnar's avatar
    AvsGunnar
    8 months ago

    BadMoon 

    I would try the following steps in this order.

    1. Uninstall the TCN app from your Roku device.

    2. Reboot your Roku device.

    3. Go to TCN website and select "Forgot password".  From the FAQS page, this should send you a link at your email. https://tuckercarlson.com/faq.  (Do not change your password from within your account info, use that "forgot password" procedure).

    4. Test the new password on the TCN website and make sure it works.

    5. Reinstall the TCN app onto your Roku device and perform another Roku device reboot.

    6. Launch TCN on Roku and try to Sign-in from the upper right icon using the TCN credentials.

    7. If the above step didn't work, try using the "Subscribe" option from the upper menu instead (next to "browse") and select Cancel.  Then scroll all the way down and select "Already a User"  Then select "Use different email".  Put your TCN credentials here and see if that helps.

    ----

    There seems to be multiple areas on the app to sign in. (On the main screen, there is a sign-in" next to the Read More and then there is the "account profile/icon" in upper right, and then also a sign-in option under the Subscribe option.) Could be that just one of these is broken and need to try one of the others.

    If all else fails, I would reach out to  support@TCNetwork.com from their FAQS page and see if they have some suggestions as well.  It is either user error or something in their app may not be working properly causing this login error.

15 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    9 months ago

    Hi stetech,

    Greetings from the Roku Community!

    We need more details to investigate your issue. Could you please provide the following information below?

    • Are you getting any error messages or codes?
    • Is the issue happening on all contents/channels, or is this isolated to 1 content/channel? (Specify)
    • Can you please provide us with a photo?

    We look forward to hearing from you and looking closely into this issue.

    Thanks,
    John

    • tfw0329's avatar
      tfw0329
      Reel Rookie
      9 months ago

      Hello John, I am having the same issue.  Not sure what more info you need.  I can sign in to the Tucker Carlson Network from any browser.  The same credentials do not work for the Roku app.

      Thanks!

      • evratheki's avatar
        evratheki
        Newbie
        9 months ago

        I am having the same issue. When I log into TCN on the roku, it is asking for my roku credentials instead of the TCN credentials. When I first added this app a few days ago, I used my TCN credentials no problem. Today, it's asking for my Roku credentials and telling me my pw is wrong. It is not wrong. It recognizes that I already have a TCN account but again, the app is asking for my roku credentials. I have added and readded the app three times. Changed my TCN pw three times and still get failed results. What has happened? I paid for a TCN subscription and this is ridiculous for the roku app not to work all of a sudden.