Forum Discussion

jeydee's avatar
jeydee
Newbie
3 years ago

Tubi crashes upon opening

I just purchased my Roku Streaming stick last week and hadn’t had any issues until last night. Tubi keeps crashing upon opening the app and takes back to the home page. No issues with any of the othe...
app availability
app playback
RokuMary-F's avatar
RokuMary-F
Community Moderator
3 years ago

Hi @Mer2times

Saw your post!

Thanks for letting us know about the behavior you're seeing with the Tubi channel and we're sorry to hear that you're having this issue.

Here are a few questions here to better understand what you're experiencing:

  • What Roku model device are you using?
  • Are all other streaming channels playing content normally?
  • Do you receive any error codes or messages? If yes, please let us know.
  • Have you tried removing the channel from the Roku home screen? Then, disconnect your device from power for a minute. Plug it back in, then try to add the channel back once more.

We also recommend taking a look at our Support page to troubleshoot any playback issues: How to resolve a channel playback issue | Official Roku Support

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

Perka1's avatar
Perka1
Newbie
3 years ago

I have done all the steps in the original post and the Moderator's suggestions.

We have watched Tubi with no problems for at least 6 months and 2 days ago, we could no longer connect. Tubi opens and then gets to the opening screen for about 2 seconds and then crashes and sends us back to the Roku home page. We have tried several times over the past few days with the same result. This is on a Sony/Roku Sound bar combination.

Our other two TVs can connect to Tubi with no problem. Both are using the Roku 4k streaming stick.

  • What Roku model device are you using? The smaller Roku sound bar with a 2022 Sony TV.
  • Are all other streaming channels playing content normally? Yes
  • Do you receive any error codes or messages? If yes, please let us know. No.
  • Have you tried removing the channel from the Roku home screen? Then, disconnect your device from power for a minute. Plug it back in, then try to add the channel back once more. Yes, twice.
  • I have the latest Sony update installed. It does look like the Tubi version was up dated late last month, but it worked well after that.
  • Hope you can help! I can't get rid of the 'Bullet'. ha.
  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi Perka1,

    Thanks for your first post in the Roku Community!

    We appreciate you informing us about the issue you are experiencing with the Tubi channel and all of the troubleshooting you've done.

    If the issue persists, you'll need to contact Tubi support to report the problem and request additional assistance. You can reach them here: Help Center (tubitv.com)

    Each channel on the Roku platform is built and maintained by the channel provider themselves. If the issue is only with the channel alone, this is a good indication that there is likely an issue within that specific channel that will need to be addressed with an update from the channel publisher.

    Thanks again for posting and if you have any other questions or concerns, please let us know.


    Best regards,
    Mary