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ddragon329's avatar
ddragon329
Reel Rookie
3 years ago
Solved

Trying to cancel Tubi 7 day free trial

Can anybody help me? I did a 7 day free trial with TUBI, on the 7th day two hours before the trial was over I canceled the trial, the next day I received a notification that my credit card was billed for the subscription. TUBI states that I have to go through ROKU on billing, ROKU shows that I am not subscribed with TUBI, I don't know what I need to do. Thank you.  

4 Replies

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  • denhow's avatar
    denhow
    Roku Guru
    3 years ago

    Tubi is a free ad-supported streaming service. I don't think they have a premium paid tier.

    Where did you sign up for this 'free trial'? Who is billing you? 

    • ddragon329's avatar
      ddragon329
      Reel Rookie
      3 years ago

      I'm sorry it was not Tubi it is Fubo, I canceled it 2 hr before the free trial ended and was billed for the subscription.

      • AvsGunnar's avatar
        AvsGunnar
        Community Streaming Expert
        3 years ago

        ddragon329 

        With these subscriptions, you generally need to cancel the "day" before renewal, not "hours" before renewal.

        If you signed up for the trial through Fubo, try using the "Contact Us" link that is on their website. It is located on the lower bottom right of page, and will pop up an options/assistant chat box.  https://www.fubo.tv/welcome

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi ddragon329,

    Thanks for your first post in the Roku Community!

    We can understand your concern that you want to cancel your Tubi subscription. 

    Have you verified that you currently do not have any active subscriptions for Tubi by logging into your Roku account online at my.roku.com and clicking Manage your subscriptions?

    Learn How to unsubscribe, cancel, or turn off auto-renew for a subscription for cancellation help.

    If you need further assistance, feel free to contact Roku Support at https://support.roku.com/contactus


    Best regards,
    Mary