Forum Discussion

26 Replies

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    8 months ago

    Welcome to the Roku Community, ondrovic!

    Thanks for bringing this to our attention. Rest assured that we'll have our content team review and correct this. 

    We'll keep you posted once there are any updates available. Thank you for your kind understanding.

    Best regards,
    Carly

    • ondrovic's avatar
      ondrovic
      Channel Surfer
      6 months ago

      RokuCarlyjust wanted to touch base on this as it's been a couple of months since the missing content was reported. As of now 1/6/25 there are still only 9 episodes available so that means that 1,2,3,11 are still missing. Not sure how long these requests usually take.

      • JWS9518's avatar
        JWS9518
        Roku Guru
        6 months ago

        ondrovic 

        Unfortunately, it seems to be pretty common with shows/series on Roku channel.  I sometimes watch old shows that I saw as a kid in reruns, but I didn't see all of them in the order they were originally presented.  Airwolf from the 80's is missing two episodes at the end of Season 3 and recently I found 17 missing episodes for Green Acres (from the 60/70's) in Seasons 1, 3, 4, 5, and 6.  If Roku is going to present series on its channel, it should have all of the episodes, but like I previously mentioned, it seems to be pretty common that it happens for some reason (licensing maybe) or another.

    • macT's avatar
      macT
      Binge Watcher
      8 months ago

      Also missing episode 11. 

      Many posts to this forum over a long time seem to indicate that the Roku Channel is not always able to license all episodes and/or seasons of some shows.

      Your reply includes "we'll have our content team review and correct this."  This info conflicts. Can this be "corrected"?    Will we hear from the "content team"?  (nothing here since orig post sev weeks ago)

      Perhaps when you get specific queries for a specific show that is missing eps/seas,  the content team checks and either they are found and added to the system?  OR the content team has to contact the show licensor to try to get additional eps/seas., then they are added if procured licenses ?

      I have watched shows here that might have a missing ep from middle of long season, but for this show (this first and only season ever) the first three episodes are missing. That is crazy.  Starting on episode 4 would not provide any info/context, prior events that are certainly needed.

      Why would someone want to even watch this? 

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        8 months ago

        Welcome, macT.

        We're grateful to have you here in the Roku Community.

        Thanks for your additional report about the missing episodes of the Touching Evil series. Rest assured that we've already added this to our existing report to be reviewed by our content team.

        As per the investigation, we currently don't have any updates/information yet, but we will surely keep you posted on any.

        In the meantime, we appreciate your patience and kind understanding as we work on this.

        Best regards,
        Carly

    • RokuJharra-Q's avatar
      RokuJharra-Q
      Retired Moderator
      6 months ago

      Kazserah

      Thanks for the post!

      We’re really sorry for the delays with the missing episodes of Touching Evil on The Roku Channel. We want to assure you that our team is fully aware of the issue and is working hard to fix it as quickly as possible.

      We truly appreciate your understanding and patience.

      Thanks,
      The Roku Community Team

      • Kazserah's avatar
        Kazserah
        Reel Rookie
        6 months ago

        There's also this weird thing on episode 13 where it randomly flashes "no data" on the screen. look towards the end of the credits right at the Cheyenne logo