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RNSYES's avatar
RNSYES
Reel Rookie
2 years ago

THIS OLD HOUSE NOT LOADING AND NOT ABLE TO PLAY ANY EPISODES

THIS OLD HOUSE - selected channel on Roku channel menu and press * star button unable to remove channel to then try the restart of Roku and re-install of channel. Any suggestions?

app playback

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  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, RNSYES

    A warm welcome here in the Roku Community.

    Thanks for letting us know about this, and we'll address this as soon as we have further information regarding the issue. May we know what specific episodes and content are not playing with the series "This Old House"? Also, are you accessing this through the stand-alone app or through The Roku Channel?

    Moreover, kindly provide your ZIP code and ISP.

    Thanks,
    Kash

    • RNSYES's avatar
      RNSYES
      Reel Rookie
      2 years ago

      using This Old House channel via ROKU device as standalone channel. zip 95762. ISP AT&T

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        Thanks for letting us know, RNSYES.

        In this case, have you tried connecting your Roku Ultra to a different network connection, such as a mobile hotspot, to see if you can access the series? In addition, are there any error messages prompted on your screen whenever you're trying to access it? Does this happen to other series or TV shows on The Roku Channel app in demand or Live TV, or is this an isolated case within the This Old House series?

        We'll be looking forward to your update as we are more than eager to find you the best course of action. 

        Best regards,
        Carly