The Word "DEMO" Appears in Closed Captions
The word "DEMO" shows up all over in the closed captions for this TV show "Orphan Black". Started with Season 4. We watch by going to the Roku app where it appears as an AMC+ product? We've reset...
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I found it in my gmail. The show was Eureka, apparently only S3E1, and it was on the Roku Channel. The year was 2021. Roku support request 4057494. The caption maker software used was https://www.telestream.net/captioning/demo-instructions.htm
A support rep was able to reproduce the issue, though it took days of nagging to get one to even attempt it. Until then all I got was the general "turn CC off and back on", "remove/add the channel", etc. stuff they tell you when they don't want to be bothered.
I do not know how, or if, Roku ever addressed it with the content provider.
Hi JeffOnWire,
Thanks for keeping us posted!
We are doing our best to get back to you as soon as possible. As of the moment, our team is still investigating this issue. We'll be sure to update you on this thread once feedback is available.
Your patience and understanding are greatly appreciated.
All the best,
Chel
