The Weather Network not working, App has issue.
The Weather Network App stays in screen green and shows nothing. I have been this problem since ten days ago.
Forum Discussion
I installed The Weather Network to investigate. Should be a new, uncorrupted, installation.
It loaded to its blue splash screen, but then did nothing beyond that. This on a Streaming Stick 3600.
On the Help section of their website there are several statements about a recent "cybersecurity incident". They indicate that services have now been restored. But obviously it's not working on Rokus. What troubles me is that I couldn't find any mention of Roku anywhere on their site. I left a message to report that service on Roku is still not working and I also asked if Roku is still a supported platform.
I have not yet received a response.
Please post resolution when you get one. Been having the same issue for over a week. Works on my phone no problem. Going to delete weather network app until it’s fixed and just use phone.
This is the current statement on The Weather Network's website at https://help.theweathernetwork.com/hc/en-us
There's still no specific mention of Roku devices:
September 20, 2023: Pelmorex continues to work diligently towards restoring full weather information and alert services in response to the cyberattack on some of its data systems last week. While most of our services are already up and running, you may still encounter occasional system issues as we diligently work towards returning to normal operations. We kindly recommend updating your Apple or Android applications through the Apple Store or Google Play Store to ensure you have all the latest updates and improvements. These updates are required as a result of restoring our weather information services and are not security-related. Rest assured; we will keep you informed of our progress every step of the way. We sincerely apologize for any inconvenience this disruption has caused you, and we genuinely thank you for your ongoing patience and trust in us. Warm Regards, The Weather Network Team
Hi ChrisTopher01,
Thanks for posting here in the Roku Community.
We hear you and understand the issue you're currently experiencing. It seems like @denhow provided a statement coming from The Weather Network's support. Additionally, we recommend directly contacting them and inquiring further about this as this can be addressed on their end by working on an update for a solution.
We hope for your understanding regarding this.
All the best,
KashProgress!
The Weather Network app no longer hangs at startup. It loads and appears to work. However it's reporting that the current temperature at my location is 167 degrees Fahrenheit, with a Feels Like of 174!
To be fair, the 14 days forecast has reasonable numbers.
So not quite everything has been fixed yet. But it's getting there.
