Forum Discussion

EddPyr's avatar
EddPyr
Newbie
10 months ago

The Roku channel problem with live TV.

When I enter the Roku channel app in the live TV section, the channel list appears empty, including in favorites, recent channels, and all channels—it’s completely blank. When I try to change the channel, it only lets me stay on the same channel, which is the MLB channel.

1 Reply

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    10 months ago

    Hi EddPyr,

    Thanks for reaching us here in the Roku Community!

    We see that you are experiencing a playback problem with The Roku Channel's live TV. Sometimes, this issue can be due to a network issue or an outage with a specific channel. We suggest following the steps below to see if it resolves the problem.

    Restart your Roku device

    To restart your Roku device, you can either unplug the power cable, wait a moment, and then reconnect it. Or you can use the following steps to restart it from the Settings menu.

    1. Press Home on your Roku remote 
       
    2. Scroll and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart

    For additional troubleshooting, you can visit our support page here: How to resolve a channel playback issue.

    We hope this helps!

    Regards,
    Rey