Forum Discussion
JackieO
3 years agoNewbie
I have the new rocky ultra. Nothing has ever played on the Romulo channel. Everything loads, push play, then it loads again. Nothing has ever played. It happens when you open the app, choose anything to watch, push play, it shows loading and returns to the same screen. I have unplugged it many times during a couple of moves, same issue.
RokuDanny-R
3 years agoRetired Moderator
Thanks for the post.
Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.
Does this clear up the issue you are seeing? Please keep us posted what you find out.
Thanks,
Danny