I had the same issue. In my case it was being caused by the VPN running on the FireStick.
I added an exception for 'The Roku Channel', and now it works fine...
I am having this exact same issue with the WEIRD AL movie on my Fire Stick. All the other content in the Roku Channel app plays without an issue. I've uninstalled, rebooted, and reinstalled. Has a fix been found?
I've been trying to watch the Weird Al movie since it premiered, but have never been able to get past the intro where he introduces himself. Playback error reads "Unfortunately, we were unable to play this content. Please try again later." This is day six of trying
I am not a regular Roku user, and am only using the app through my Fire stick, but am not having issues attempting to play other programs.
I am having the same issue dont know what to do
I'm having the same issue on our Fire Stick. Other movies and TV shows in the Roku Channel app play fine. I've tried uninstalling, rebooting, and reinstalling the app, and Weird Al still won't play. Roku has been no help on Twitter.
As I see it..they want non roku device users to keep clicking/selecting shows and movies that are not playable. We get the intro and they get clicks/hits, that produces $$$$$ for roku without actually having to deliver.
This means less use of their systems and resources with people just clicking/selecting a show or movie and it goes to “error”, this is an incredible mile stone for an app driven **bleep** device company.
Hello I am using the Roku channel on the Amazon Fire Stick Lite. Roku original movies will not load, and give an error that the content can not be played at this time. All other options on Roku channel work - movies, shows, even Roku Original shows. Just not Original movies.
Has there been any sort of solution to this? I can't watch Weird or Zoey's Extraordinary Christmas or any other Roku Original, but other things are working fine on the Roku Channel. I'm also trying to use my Firestick Lite and getting a playback error when it tries to load the movies, even though the intro videos are playing fine.
Hi Slibb,
Thanks for bringing this to our attention at Roku Community!
We would like to know how to identify and resolve any playback issues. Can you please provide more information about the issue you are experiencing? What Roku model device are you using? How long has the issue been occurring? What are the steps to reproduce the issue you are seeing?
Once we have this information, I'll be able to assist you further from there.
Best regards,
Mary
I have the new rocky ultra. Nothing has ever played on the Romulo channel. Everything loads, push play, then it loads again. Nothing has ever played. It happens when you open the app, choose anything to watch, push play, it shows loading and returns to the same screen. I have unplugged it many times during a couple of moves, same issue.
I’m having the same issue on my Firestick. Weird Al movie will not okay while everything else does. Did we ever get an answer or resolution to this?
Just the basic runaround.
(They say..Unplug, reset, delete app, volunteer at a soup kitchen for 5 years 24-7, lose your job and home, then reinstall app. and it should be ok!)
So I’m going with a no.
