Forum Discussion

StarRider's avatar
StarRider
Reel Rookie
4 years ago

The Roku Channel on Amazon Fire Stick with Closed Caption not turning off.

Installed The Roku Channel on Amazon Fire Stick and set the Caption mode to OFF. However, some of the channels are still showing the closed caption. When I look at the channel information and see tha...
Yendis's avatar
Yendis
Newbie
3 years ago

Me too , using fire stick and want to turn off captions on roku channel 

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

Yendis 

Thanks for the post.

Can you please specify the issue you are experiencing? What specific content are you seeing this issue occur with? What troubleshooting steps have you already taken to try to resolve the issue and what are the steps to reproduce the issue?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

  • StarRider's avatar
    StarRider
    Reel Rookie
    3 years ago

    WOW! Your just now getting to this????? I posted this over a year ago and didn't get any answer. 

    I'm no longer using the firestick. However, it looks like other people are having the same problem. 

    I just want to know what part of NOT being able to TURN OFF closed caption don't you understand. Maybe if you got onto a firestick and tried yourself, maybe you will understand.

    • ShinyHappyHead's avatar
      ShinyHappyHead
      Newbie
      3 years ago

      I've been having the same issue with the Roku app on the Firestick. I guess it doesn't appear to be a high priority thing for Roku. ¯\_(ツ)_/¯ 

  • andymrmoto's avatar
    andymrmoto
    Reel Rookie
    3 years ago

    I'm watching Forensic Files on the Roku channel on a Firestick. I can't find a way to stop closed captioning 

    I found the settings to change the appearance but no way to turn them off. 

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      3 years ago

      Hi Community users,

      Thanks for the posts.

      I have passed along your concerns to the appropriate Roku team to investigate further. Once more information is available, I'll be sure to update this Community thread.

      In the meantime, does this issue happen on all content on The Roku Channel or can you provide specific titles that this occurs? In addition, does this happen on Live channels or Videos on Demand? Lastly, can you provide more information about the streaming device and The Roku Channel app information under settings?


      Thanks,
      Danny

      • Johnunknown's avatar
        Johnunknown
        Channel Surfer
        3 years ago

        I cancelled this comment because I had previously posted my comment.  I could not find a way to delete the comment subject heading.  I guess this comment forum has bugs in it too.  Not surprising!!!

         

  • Johnunknown's avatar
    Johnunknown
    Channel Surfer
    3 years ago

    It has been a year since this issue was reported to Roku.  First post ‎02/25/2022 it took you a year to respond.  You are acting like you just heard of it.  How do you keep your job as a moderator.  It's pretty obvious you are not escalating this issue to the software department or Roku does not care if the issue is fix.  I have this app on one of my Roku TV's it works like it was design.  My question is, why would I need this app on a Roku TV.  The Roku TV can do all this app does and more.  Stop beating around the bush and just say we are not going to fix it and let all the people on other platforms uninstall this app and get on with their life without this buggy app.

    Regards

  • Johnunknown's avatar
    Johnunknown
    Channel Surfer
    3 years ago

    I cancelled this comment because I had previously posted my comment.  I could not find a way to delete the comment subject heading.  I guess this comment forum has bugs in it too.  Surprising!!