Forum Discussion

ReltonP's avatar
ReltonP
Reel Rookie
9 months ago
Solved

The Roku Channel doesn't work

The App loads normally. When I select a movie, it goes to the next page. When I press ay, there's a beep and the screen stays the same. No playback. I've deleted the app, reset the stick and reloaded the app and it makes no difference. Any help will be welcome. All the other apps work perfectly. 

app playback
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    9 months ago

    Hi, ReltonP.

    We hope you're having a great day!

    We just received an update from our Roku team regarding their investigation into this issue. 

    We kindly request that you attempt to access the website "whatismyip.com" and provide us with the details of your findings. It is possible that a restriction in your current location is impeding your access to the website. It would be much appreciated if you could provide a photo of it. 

    Please get back to us for more updates. 

    All the best,
    Emman

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      9 months ago

      Hi, ReltonP 

      Welcome to the Roku Community.

      Thanks for letting us know about the issue you've encountered with The Roku Channel not playing any content, and we appreciate your efforts in an attempt to resolve the issue. We'd like to gather more details for our team to review this issue. Kindly provide the details below:

      • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
      • What channel and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button).
      • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
      • A photo or video clip referring to the issue,

      We look forward to your response regarding this matter.

      Best wishes,
      Kash

      • ReltonP's avatar
        ReltonP
        Reel Rookie
        9 months ago

        Model, 3820RW2-Streaming Stick 4K

        Serial number, X02500PW518V

        Device ID, S0JC337W518V

        Software version, 13.1.4 BUILD 1510-E6

         

        Channel, Roku Channel Version 9.3 build 10

        Tracker Id, ID 8V-353-940

         

        Many thanks for this.  I don't think a photo of video will show the issue as you'll just get a screen shot of the PLAY button.