Forum Discussion

amandah123's avatar
amandah123
Newbie
12 months ago
Solved

The Roku Channel Bet+ content not working

I just think it's funny how you pay for a subscription to watch a particular show and realize a few episodes in that only half of the episodes are streaming! So now I'm not receiving a full service (that I payed for!) without any outlets to notify roku of the mishap or express my grievance. Instead theres these stupid chats where we express our grievances amongst each other!?  Roku needs to get it together because input from the consumer might be beneficial. 

app subscription
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    4 months ago

    Thanks for sharing your concern, Diane864​!

    We see you're running into some trouble streaming on BET+, and we're here to help you out.

    Try this...

    1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
    2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
    3. Reinstall the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

    Roku Community Team

3 Replies

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    12 months ago

    Hi amandah123,

    Welcome to the Roku Community!

    Thank you for informing us that the episode you are watching on BET Plus through the Roku Channel is only playing half of the show. We would like to take a closer look into the issue.

    Could you kindly provide us with the specific title of the show and the episode number where you are experiencing issues with BET Plus on the Roku Channel? Additionally, we would like to know if these problems are occurring with just certain content on this channel or if they affect all content available on BET Plus.

    Your detailed response will help us address the situation more effectively.

    Cheers,
    Riamie

  • Diane864's avatar
    Diane864
    Newbie
    4 months ago

    I'm trying to watch Tyler Sista. I'm subscribed to Bet Plus. I was able to watch Season 9, Episode 1. But when I try to watch 2. It says " 

    Unlock all BET content using your TV provider. I'm confused here.

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      4 months ago

      Thanks for sharing your concern, Diane864​!

      We see you're running into some trouble streaming on BET+, and we're here to help you out.

      Try this...

      1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
      2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
      3. Reinstall the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

      Roku Community Team