Forum Discussion

lulubelly's avatar
lulubelly
Channel Surfer
7 months ago

The Roku Channel: a show is missing at least one episode and has incorrect descriptions

How is something like this reported to the Roku Channel and fixed?

The show "Double Trouble", a k-pop idol variety show, is included on the Roku Channel but the programme information and episodes are not all correct. 

As far as I can tell, the episodes (the show has 10 episodes, episode running time of over an hour) have been added incorrectly (some are chopped up) and at least the final episode is not there at all. 

(I posted this question earlier in the week but I can't find it now)

Thanks!

Lucy

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10 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    7 months ago

    Hi, lulubelly 

    Thanks for posting, and welcome to the Roku Community.

    You've come to the right place! We appreciate you letting us know about the missing episodes of "Double Trouble" on The Roku Channel. Our team will investigate this issue further and provide you with an update regarding its status. Further actions will be taken by the team to address the issue.

    We'll keep you posted and hope for your patience as we work on this in the meantime.

    Best wishes,
    Kash

    • Moonbeam's avatar
      Moonbeam
      Newbie
      3 months ago

      Chronic issues with tv and movie descriptions incorrect. Help?

    • lulubelly's avatar
      lulubelly
      Channel Surfer
      3 months ago

      Hello

      I'm just after an update on this

      The programming, credits and description are still incorrect for Double Trouble, a Korean music competition show you have on the Roku channel 

      Thanks

      Lucy

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        3 months ago

        Hey, lulubelly and Moonbeam.

        It's great to have you here!

        Can you specify whether these shows are available on the Live TV Guide or as On Demand content within the Roku Channel?

        We'll wait for your response!

        Roku Community Team