Forum Discussion

AvsGunnar's avatar
AvsGunnar
Community Streaming Expert
2 months ago
Solved

The Patriot plays in Spanish error

The Patriot (2000) with Mel Gibson, is playing in Spanish on the Roku Channel (on-demand) on my Roku devices.

In the poster/info screen (under the three dots/more info), list English as only audio and subtitle track available.  When playing the movie, using the asterisk (*) to bring up Accessibility and Language screen, lists Spanish as the only audio track available, and English as the the only available subtitle track available.

The Patriot (2000) is playing correctly in English on the online Roku Channel https://therokuchannel.roku.com/watch/edf329eebed05c8e8f2b7acc02ae6168 .

The Patriot, Extended Version (2000) is also playing in English correctly on Pluto, but does not currently offer the regular version of the Patriot.

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Edited to add... Regarding forum software, 'Content Issue' label is available as a section to browse, but not available to add to the post when selecting a label.  Can likely be removed as a label as 'Content' label should be enough of a descriptor to cover both. 

  • Hi, AvsGunnar​ 

    Thanks for informing us about this issue!

    We've forwarded this to our team and have been acknowledged for an investigation.

    Additionally, I appreciate the feedback on the labels. "Content" is a descriptor that should elucidate most content issues with community posts.

    Thank you for your continuous support and engagement!

    Roku Community Team

3 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator

    Hi, AvsGunnar​ 

    Thanks for informing us about this issue!

    We've forwarded this to our team and have been acknowledged for an investigation.

    Additionally, I appreciate the feedback on the labels. "Content" is a descriptor that should elucidate most content issues with community posts.

    Thank you for your continuous support and engagement!

    Roku Community Team

    • AvsGunnar's avatar
      AvsGunnar
      Community Streaming Expert

      RokuTakashi​ 

      Issue is resolved.  Patriot is now playing in English on the devices and the Accessibility/Language screen is now correctly showing English as the audio track.  👍

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator

        I appreciate the update, AvsGunnar​ 

        I'll let the team know that the Patriot movie is now working as expected.

        Thank you!

        Roku Community Team