Forum Discussion

envcat's avatar
envcat
Binge Watcher
18 days ago

The Paramount+ app freezes at the end of the commercial

I'm watching a show with ads on Paramount+ Essential Annual Plan on The Roku Channel. For two separate episodes of a show, the channel froze at the end of an ad, and in one case; I was never able to finish the episode because it refroze in the same spot.

Although responsible for the channel, Roku chat and telephone support are not available.

How can this be resolved?

1 Reply

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator

    Hey , envcat.

    We're happy you reached out!

    Could you please share what specific show/content you're watching that freezes? Also, is this only happening on this specific show, or have all the contents experienced the same?

    We look forward to hearing from you!

    Roku Community Team