Forum Discussion

Ja001fl's avatar
Ja001fl
Reel Rookie
2 years ago
Solved

The new Tubi app locks up and reboots the Roku device

The new Tubi app locks up and then reboots Roku device. This has happened on 3 Roku devices

app playback
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    We're grateful to have you here in the Roku Community, Ja001fl!

    It is highly appreciated that you've brought this to our attention and we'd be more than happy to suggest some troubleshooting steps to help you get back on streaming the Tubi channel. 

    May we first know if this is the only channel affected by this? If so, kindly follow the steps provided below to help you troubleshoot:

    • Remove channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    • Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
    • Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

    Kindly make sure to follow the steps precisely to work. After doing so, kindly highlight the channel tile of Tubi and press the star (*) button on your remote to update it.

    Please let us know how it goes and we'll continue assisting you from there. Hope this helps!

    Best regards,
    Carly

6 Replies

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    We're grateful to have you here in the Roku Community, Ja001fl!

    It is highly appreciated that you've brought this to our attention and we'd be more than happy to suggest some troubleshooting steps to help you get back on streaming the Tubi channel. 

    May we first know if this is the only channel affected by this? If so, kindly follow the steps provided below to help you troubleshoot:

    • Remove channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    • Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
    • Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

    Kindly make sure to follow the steps precisely to work. After doing so, kindly highlight the channel tile of Tubi and press the star (*) button on your remote to update it.

    Please let us know how it goes and we'll continue assisting you from there. Hope this helps!

    Best regards,
    Carly

    • Arm1's avatar
      Arm1
      Reel Rookie
      2 years ago

      Why do you keep repeating yourself like a parrot when what you say doesn't work?  Put some effort into fixing this issue. My God.

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        2 years ago

        Thank you, and welcome to the Roku Community, Arm1.

        We appreciate you for bringing this to our attention. We'd like to help you with your concern in any way we can. 

        Will you please provide additional information on your concern so that we can investigate it thoroughly and provide a more accurate resolution? Are you also experiencing the same issue with Tubi? If so, when did you first notice it, and what troubleshooting steps have you tried to resolve this issue? 

        With more details, we can isolate the issue and determine the root cause of the problem. 

        Let us know more about it, and keep us posted.

        Regards,
        Emman