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JeffdelRey's avatar
JeffdelRey
Channel Surfer
3 months ago
Solved

The NatGeo app will not play. Error message: Unable to get playable url

Yesterday I subscribed to NatGeo, and content will not play.   I get the error report in the subject line.  I deleted and re-loaded the app, but without success.  All other apps on my Ultra streamer are running fine.  Any ideas?

app playback
  • JeffdelRey's avatar
    JeffdelRey
    3 months ago

    TLDR:  As mentioned on the NatGeo website, mobile and streaming apps were withdrawn from the market on September 23, 2024.  It is available on Disney+, Hulu and via their website .

    That Roku charged my credit card for their app that hasn’t worked in 6 months is either the hight of incompetence or fraud.

    I spent close to an hour with Tier 1 and Tier 2 support duplicating the actions I had already taken on my own - power off/power on, check software updates on the Ultra and app, removing and reinstalling the app - when I asked the Tier 2 tech what I had read about the apps being withdrawn from the market.  He quickly transferred me to Billing, where they canceled my subscription and processed a refund.

3 Replies

    • JeffdelRey's avatar
      JeffdelRey
      Channel Surfer
      3 months ago

      TLDR:  As mentioned on the NatGeo website, mobile and streaming apps were withdrawn from the market on September 23, 2024.  It is available on Disney+, Hulu and via their website .

      That Roku charged my credit card for their app that hasn’t worked in 6 months is either the hight of incompetence or fraud.

      I spent close to an hour with Tier 1 and Tier 2 support duplicating the actions I had already taken on my own - power off/power on, check software updates on the Ultra and app, removing and reinstalling the app - when I asked the Tier 2 tech what I had read about the apps being withdrawn from the market.  He quickly transferred me to Billing, where they canceled my subscription and processed a refund.

  • vstrong527's avatar
    vstrong527
    Newbie
    24 days ago

    Roku should not allow someone to spend money and subscribe to an app that doesn't work. I canceled the subscription but they still deducted the initial amount from my bank. Thank goodness I didn't subscribe to the most expensive option. But Roku is not helping keep customers. My next TV will be a Samsung for sure. Shame on Roku.