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akestrel1987's avatar
akestrel1987
Channel Surfer
2 years ago
Solved

The Most Heretical Last Boss Queen: From Villainess to Savior in HiDive

Episode 7 of season 1 says it has no closed captioning file. The episode before was fine and the one after it has it. I did do a restart of the my device before coming here. Has anyone else experienced this?

app playback
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi akestrel1987,

    Greetings!

    Thanks for reaching out here in the Roku Community, and we appreciate you for sharing this information with us. For us to better assist, we would be asking for some additional information. Upon noticing this issue, does Episode 7 of Season 1 only have no closed caption feature? In addition, have you ensured to turn on the closed captioning feature on your Settings > Accessibility > (If Accessibility is not included, select Subtitles) > Subtitle Mode? In addition, there is a shortcut to access the captioning feature when playing content by pressing the star (*) button and then selecting to turn on the feature.

    Let us know more about how it goes, and provide us with updates.

    All the best,
    Kash

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  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi akestrel1987,

    Greetings!

    Thanks for reaching out here in the Roku Community, and we appreciate you for sharing this information with us. For us to better assist, we would be asking for some additional information. Upon noticing this issue, does Episode 7 of Season 1 only have no closed caption feature? In addition, have you ensured to turn on the closed captioning feature on your Settings > Accessibility > (If Accessibility is not included, select Subtitles) > Subtitle Mode? In addition, there is a shortcut to access the captioning feature when playing content by pressing the star (*) button and then selecting to turn on the feature.

    Let us know more about how it goes, and provide us with updates.

    All the best,
    Kash

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Thanks for keeping us posted. akestrel1987,

        We got your information, and it would be a pleasure for us to assist you further. Kindly provide the following information below so we can work on this.

        • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
        • What channel and what version/build is the channel you're accessing this content? (This can be found by selecting the channel on the Home screen and pressing the * button).
        • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

        Your response would be much appreciated.

        All the best,
        Kash