The Hidive channel won't play on Roku
Hidive has stopped playing on my Roku device. When I click on the channel icon I get a blank black screen. I have already tried the delete the channel, reset the Roku, reinstall the the channel steps...
Forum Discussion
Hi Community users,
Thanks for posting in the Roku Community regarding the issue you are experiencing while streaming the Hidive channel on your Roku device.
If you have tried following the troubleshooting steps on our support page: How to resolve a channel playback issue
If you are still unable to play videos from one channel after attempting the suggestions on the link, videos from other channels play fine; contact the channel provider's customer support team to report the issue and get help.
You may reach them here: Hidive Support.
The channel developers themselves maintain channels on Roku. In this case, an issue within that specific channel likely needs to be addressed with an update from the channel developer.
In the meantime, you can highlight the Hidive channel tile and press the star (*) button on your remote to update it.
We eagerly await your response and assure you we will thoroughly investigate this issue.
All the best,
Chel
I have a Roku Ultra Le. Hidive just shows a black screen when it is selected. I have rebooted the Roku with no change. All other mainstream channels I have tested work fine. I also have an Amazon Fire Cube and it plays Hidive properly, so it's not a network issue. Any help would be appreciated.
I purchased the offer today 2 month for .99 cents per month , it shows up that i am subscribed but when i attempt to watch anything it doesn't do anything. I rebooted the system with the same results.
A warm welcome here in the Roku Community, animfan99!
Thank you for letting us know about this. No worries! We're here to help you troubleshoot The Roku Channel and help you get back on streaming HIDIVE.
Can you please confirm when did you start being unable to access this? Also, are there any error messages prompted? Kindly follow the steps provided below to help you troubleshoot the channel:
- Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
- Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
- Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel
For reference, here's our support article dedicated to this: How to resolve a channel playback issue
Let us know how it goes and we'll continue assisting you from there.
Best regards,
CarlyI tried this solution (twice) and I'm still having this issue. Every other channel works fine, but when I select Hidive the screen just goes black. It comes up just fine on my phone and computer.
Same issue.
mercymanic Thanks for the post!
I understand you’re having trouble streaming the Hidive channel on your Roku device.
First, did you sign up for the standalone app? Also, please check out the detailed troubleshooting steps on how to resolve a channel playback issue If you did and the troubleshooting steps didn’t work, it’s a good idea to reach out to the channel’s support team for further help.
Please know that many channels/apps on Roku are created, maintained, and updated by the channel providers themselves.
We hope to get this figured out soon!
Roku Community Team
Welcome to the Roku Community, jlseber!
Thanks for letting us know about this. Rest assured that we'll review your concern so you can get back on streaming the Hidive app.
If you have tried all the possible troubleshooting steps to no avail, we highly recommend coordinating this directly with the channel provider for further assistance as they manage and maintain their app on the Roku streaming platform independently.
Kindly refer to RokuJechealR's post above for more details.
Let us know how it goes and we'll go from there.
Best regards,
CarlyI can't get it to work I've gone thru all the steps and it's still not working
Welcome to the Roku Community, Ninnymuggins.
Thanks for reaching out and informing us about the playback issues you've experienced within the Hidive app on your Roku.
Please be informed that our relevant team and the channel provider are currently working on it. If you want to be included in the process, you may provide us with the necessary details as requested above.
At the same time, we also suggest reaching out to the channel provider directly for further clarification and assistance.
We'll be looking forward to your confirmation.
Best regards,
Carly
