Forum Discussion

erikosnow's avatar
erikosnow
Reel Rookie
4 months ago
Solved

The Grim episode on Tarantella is in the wrong aspect ratio

The Grimm episode "Tarantella" (S01 E11) is only available in 4:3 instead of the 16:9 aspect ratio.

Since the episode is still viewable from start to finish I'm not expecting this to be addressed quickly if at all. Although it would be great if it were, if nothing else, to ensure consistency.

That being said, I really appreciate Roku making this series available to us.

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  • RokuJharra-Q's avatar
    RokuJharra-Q
    3 months ago

    Hey erikosnow! 

    Great news! The aspect ratio glitch with Grimm episode 11 is all sorted out, and it’s looking perfect now! If you notice any more issues, please feel free to reach out.

    Happy Streaming! 💜

    Roku Community

     

9 Replies

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    3 months ago

    Hey erikosnow! 

    Great news! The aspect ratio glitch with Grimm episode 11 is all sorted out, and it’s looking perfect now! If you notice any more issues, please feel free to reach out.

    Happy Streaming! 💜

    Roku Community

     

    • erikosnow's avatar
      erikosnow
      Reel Rookie
      3 months ago

      Thank you very much for looking into the issue and fixing it! I'll keep an eye out for anything else.

      Have a great day!

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        3 months ago

        Thanks for confirming, erikosnow!

        We really appreciate your cooperation and patience as we work through this together. If you spot any more issues, don’t hesitate to reach out—we’re here to help!

        Happy Streaming! 💜

        Roku Community Team

         

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    4 months ago

    Welcome, erikosnow!

    Thanks for letting us know about the aspect ratio issue with the Grimm episode "Tarantella" Season 1, Episode 11. Just wanted to say we’ve passed your concern to the right team, and they’re on it. We’ll keep you in the loop as soon as we get any updates from them.

    In the meantime, if you have any more questions or need anything else, just let us know!

    Roku Community Team