Forum Discussion

Mira1's avatar
Mira1
Newbie
3 years ago

The „Tagesschau“ channel will not open

I watch the German „Tagesschau“ channel for years. Now it will not load. I have uninstalled and reinstalled it but it will abort its spooling effort and quit. Anyone watching this channel?
---'s avatar
---
Newbie
3 years ago

Same problem with my device.  Problem began evening EST April 25.  Watched the channel fine daily for years with no problem before April 25.  No other channels have this problem.  All software is up to date.  Uninstalled the channel, cold rebooted device, reinstalled the channel, still problem.  Uninstalled the channel, reset network connection, cold rebooted device, reinstalled the channel, still problem.

Hauslotti's avatar
Hauslotti
Newbie
3 years ago

Tagesschau apparently changed the app April 25th. When is Rocky updating to the new one 

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi charlesjhelm pejue Hauslotti,

    Thanks for posting in the Roku Community!

    We appreciate your feedback and we’re sorry you're having trouble with the Tagesschau channel on your Roku device.

    Please help us with the required details I requested from my previous post so we can send additional information for the investigation to our engineering team, and once more information is available I'll be sure to let the Community know.

    We look forward to your responses and gathering your details.


    Best regards,
    Mary