Solved
Tennis TV problems watching live matches
You can't remove a channel you have a subscription to. Even if you could this isn't optimal. Give us a real fix.
Hi Loudcloud,
A warm welcome to the Roku Community!
We understand your concern with the Tennis TV having problems with watching live matches, and we're here to help. Please follow the steps below to resolve the issue.
- Highlight channel on home screen.
- Press * key on the Roku remote and choose Remove channel option.
- [Note: If this channel is one for which you have a paid subscription through Roku, there will be a "Manage subscription" option instead of a "Remove channel" option. Click this and follow the prompts to cancel your subscription. Now the "Remove channel" option will be shown and you can proceed to remove the channel. (Your subscription will continue to run for the rest of the prepaid subscription period, but will no longer auto-renew at that point. After re-installing the channel you can reinstate your subscription to restore its auto-renewal if you like.)]
- This will remove the channel from ALL Rokus linked to this Roku account.
- IMPORTANT- IF YOU SKIP THIS STEP YOU MAY NOT GET A CLEAN RE-INSTALL:
- Restart the Roku to clear its memory. Depending on your Roku model and Roku version number you'll find the System restart option under either Settings > System > Power or under Settings > System. Repeat on any additional Rokus linked to this Roku account.
- Reinstall the channel to your Roku account via the Roku Home page Streaming Channels menu option. This will install the channel on all Rokus linked to this Roku account.
If the problem persists at this point, it typically means the current version of the channel app has a problem that must be addressed by the channel itself as they are the ones that create the Roku-compatible version of their app and provide it to Roku.All the best,
Kash
