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JMH3's avatar
JMH3
Binge Watcher
8 months ago
Solved

Tennis Channel won’t accept new password

Tennis Channel app auto logged me out on Feb 19, 2025 while I was viewing a match on TC Plus. This Roku app then prompted me to subscribe or to log in. My subscription is current and I was able to open the Apple TC Plus app on my ipad. I next deleted and reinstalled TC app on my Roku device using the Apple Roku app on my ipad. Following this step, I checked for TC Roku app update and reset and created a new password. Unfortunately the Roku TC app won’t accept my new password. The Roku model is Ultra LT. Are there any other Roku TC Plus users experiencing this problem

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  • RokuTakashi's avatar
    RokuTakashi
    8 months ago

    Hi, JMH3 

    Thanks for posting here in the Roku Community.

    I understand the issue you are experiencing with the Tennis Channel app not accepting your new password. I'm here to guide you to the appropriate support for resolving this matter.

    For assistance, it's best to contact Tennis Channel support directly. They manage customer account credentials and can help you regain access to your account on the Roku app.

    To contact them, you can refer to Tennis Channel | Support Team

    I hope this will be sorted out soon, and let us know if you need further assistance.

    Thanks,
    The Roku Community Team.

6 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    8 months ago

    Hi, JMH3 

    Thanks for posting here in the Roku Community.

    I understand the issue you are experiencing with the Tennis Channel app not accepting your new password. I'm here to guide you to the appropriate support for resolving this matter.

    For assistance, it's best to contact Tennis Channel support directly. They manage customer account credentials and can help you regain access to your account on the Roku app.

    To contact them, you can refer to Tennis Channel | Support Team

    I hope this will be sorted out soon, and let us know if you need further assistance.

    Thanks,
    The Roku Community Team.

  • JWS9518's avatar
    JWS9518
    Roku Guru
    8 months ago

    JMH3 

    I would try logging into the Tennis channel on your computer and reset the password there, then try logging into the app on your devices.

    • JMH3's avatar
      JMH3
      Binge Watcher
      8 months ago

      Thanks for the suggestion. I did go to the tennis channel from my ipad and reset my tc plus password. The Apple Tennis Channel app does accept my new password on my ipad and iphone. However, the Roku Channel Tennis Channel app still won’t accept either the new or previous password. 

      • JWS9518's avatar
        JWS9518
        Roku Guru
        8 months ago

        That's why I suggested going to the website on a computer instead of the Apple app.  Wanted to see if it would reset everything from there.