Forum Discussion

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
5 years ago

Mbeywilliams

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. Does this clear up the issue you are seeing?
 

Thanks,
Danny

  • Kn2's avatar
    Kn2
    Newbie
    5 years ago

    I'm having the same issue. I removed the channel and reinstalled. I'm still receiving thee API Failure message.

    • renojim's avatar
      renojim
      Community Streaming Expert
      5 years ago

      Kn2, did you reboot/restart your Roku in between removing the channel and reinstalling it?  If not, you didn't accomplish anything.

      • mrschwarz's avatar
        mrschwarz
        Reel Rookie
        5 years ago

        I am having the same problem. I removed the app and restarted the Roku. Then I added it back and had the same error. I restarted the Roku again without any success. In my case, I don't subscribe to Tennis Channel Plus. I just watch the broadcast channel. I am signed in through my Dish Network account.

  • Zowar13's avatar
    Zowar13
    Newbie
    4 years ago

    Removing Tennis Channel app from Roku - updating & restarting Roku - then reinstalling Tennis Channel - I still get "API Failure the connection timed out". Any other advice?

    • Kleerob's avatar
      Kleerob
      Newbie
      4 years ago

      I am having the same issues, removed channel, restarted the router, reinstalled the channel on my Roku TV and nothing. Extremely frustrating...

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        4 years ago

        Hi Zowar13 Kleerob

        Thanks for letting us know all that you've done.

        Since removing the channel then re-installing it back in didn't resolve the issue you're experiencing, I'd suggest following RokuDanny-R's suggestion above. The channel provider's customer support team is the best one to assist you with this matter. 

        We appreciate your understanding.


        All the best,
        Kariza

    • Peacefulleigh's avatar
      Peacefulleigh
      Channel Surfer
      4 years ago

      Please go to tennis channel.com/help and in the top right corner there is a request help link.  I have been having this problem for days and am trying to get them to fix it.  The problem is at their end - please let them know you are having the same problem.  Strength in numbers hopefully….