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MySweetesttime's avatar
MySweetesttime
Newbie
2 years ago
Solved

Telemundo muted on Roku Spectrum TV app but ads have sound

I have 4 TVs at home one Samsung with the Spectrum TV app and it works fine. The other 3 are an LG with the Roku stick, a Hisense Roku Tv and a TCL Roku TV. In these 3 tvs on the Roku Spectrum TV app...
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, MySweetesttime

    Thanks for posting, and welcome to the Roku Community.

    We appreciate you for sharing this information with us, and we'll provide a troubleshooting step to resolve this issue. Kindly follow the steps below:

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

    If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue for a workaround that needs an update on their end to resolve this since most channels on the Roku platform are designed and maintained by the channel providers themselves.

    All the best,
    Kash

RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Hi, MySweetesttime

Thanks for posting, and welcome to the Roku Community.

We appreciate you for sharing this information with us, and we'll provide a troubleshooting step to resolve this issue. Kindly follow the steps below:

  1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
  2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
  3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
  4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue for a workaround that needs an update on their end to resolve this since most channels on the Roku platform are designed and maintained by the channel providers themselves.

All the best,
Kash