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LuisBu85's avatar
LuisBu85
Reel Rookie
2 months ago
Solved

Telekom app is Unable to download from Germany

Hi I recently moved from Panama to Germany.  In Germany I contracted Telekom but I can’t download it from the streaming store, as it does jot appear. I have a W65K4RKT2, Roku software 14.5 ap...
  • RokuEmmanuel-D's avatar
    2 months ago

    Welcome, LuisBu85.

    We're glad you're here!

    Your Roku account appears to be set up with a location in Panama. To fix this issue, you will need to create a new Roku account registered in Germany. After that, perform a factory reset on your Roku TV and set it up again using the new account. This will allow you to access and download the apps available in Germany since your location has changed.

    Hope that helps. Let me know if you have more questions!

    Roku Community Team