Forum Discussion

Grace523's avatar
Grace523
Newbie
3 years ago

technology challenged old person needs help

can someone please explain to me how roku and hulu work together

I dont understand why I cant get the channels such as CNN and ABC network

I linked my accounts and still I get a prompt to enter a code which I do but then the TV screen says I dont have a subscription.

I called HULU they said it was a problem with Roku. Trying to get a hold of Roku has been problematic

Any non tech suggestions or very specific instructions as I am older and not the techy

Thank you universe

1 Reply

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  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    Greetings Grace523 

    Welcome to the Roku Community and thanks for posting regarding the Hulu channel.

    For clarification, the Roku platform is merely a means to stream content through channels that are provided and maintained by the channel provider, in this instance Hulu. For more information about that channel's authentication and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

    Have you already tried removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more, specifically in that order. 

    Does this clear up the issue you are seeing? Please keep us posted what you find out and we will be more than happy to continue assisting you.


    Thanks,
    Danny