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Pharmboy1603's avatar
Pharmboy1603
Newbie
2 years ago

TCM app not working; recent issue

I am no longer able to access movies on Roku’s WatchTCM App. I can  access the Host Intro’s but not the actual movies.  It appears to be an issue that developed in the last week.  I have tried reloading the App and signing out and back in.  My cable provider was not helpful, nor was TCM.  Any ideas?

5 Replies

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  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi Pharmboy1603,

    Welcome to the Roku Community!

    We're happy to assist you with your problem on TCM. We'd like to know more about the issue you ran into.

    • What device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV; specify TV)
    • Are you getting error messages or error codes while playing content?
    • What do you see on your screen when trying to play content?

    With detailed information, we will be able to assist you further.

    Best regards,

    Eunice

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    2 years ago

    Pharmboy1603-

    Try it again.  It still was not working this morning, but I checked again this afternoon (Thursday 7/20/23) and found the latest few entries now played properly.  I went back and spot checked about 20 entries from the last several weeks and they all played.

    This was on two different Rokus: Streaming Stick 3600 and Streaming Stick 4K+ 3821

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      2 years ago

      Ah, nuts.  We're not out of the woods yet.  They just added Rebel Without a Cause, and it WON'T play for me.

      • Anonymous's avatar
        Anonymous
        2 years ago

        makaiguy 

        OK I can confirm. Only host intro button visible. Also noticed the top row on the home page where the featured stuff usually is located is blank. "They're tearing us apart".