Forum Discussion

Musiclover1's avatar
Musiclover1
Binge Watcher
2 years ago

TCL Roku TV - Netflix constantly goes back to home screen

I did ALL of those suggestions including factory resetting the Roku TV and it still constantly goes back to the Home Screen while watching Netflix. It will freeze but you can still hear the audio, th...
app playback
hollyyowhaddup's avatar
hollyyowhaddup
Newbie
2 years ago

I had this happen for the first time today and it was the weirdest thing! I tried clearing cache, checking for updates on the TV AND Netflix, removed and deleted the app and only one thing worked for me. I logged into Netflix on my computer, started watching the show I kept trying to watch from the beginning (none of the others worked, even previously watched) and then I waited long enough for it to show on my "Continue Watching" section. After that, I restarted the app again on my TV, opened Netflix, resumed playing the show and for some reason, it started working. No idea why that worked but it did. 

  • TylerTCL's avatar
    TylerTCL
    Reel Rookie
    2 years ago

    It’s been nearly a year, and I’m seeing the same official replies of “we’ve passed on the info” from Roku, with no actual update.

    For the record, I tried out my Uncle’s Roku 2 last week. Same issue. Couldn’t watch Netflix, and gave up after 20 minutes of repeated crashes.


    Such a shame. There’s a lot to love about Roku. But for a 20+ year old company, this is unacceptable. I might reevaluate in 10 years. Hopefully if they’re not bankrupt or irrelevant by then, it’s because they managed to fix their products. Until that time, I’m avoiding Roku like the plague. I’m sure my friends and family will too.

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      2 years ago

      Hi Community users,

      Thank you for reporting this issue to the Roku Community!

      We're sorry to hear that you've been having trouble with playing content on the Netflix channel on your TCL Roku TV. Please give us the following information:

      • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
      • What version or build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)?
      •  Tracker ID (when you see this issue occur, using your Roku remote's microphone button, say "Get Tracker ID," or press Home 5x and Back 5x in quick succession) 
      • What troubleshooting steps have you taken so far to try to resolve the issue?

      Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


      Best regards,
      Mary