Forum Discussion

Suzannieo's avatar
Suzannieo
Newbie
2 years ago
Solved

TCL Model 32S327 - All YouTube videos pixelated

Today while watching a YouTube video on my TCL TV, the picture suddenly significantly pixelated. It's now happening for every video where the first 3-4 seconds are clear and then after that it becomes heavily pixelated. I took the following steps:

  • Exited out of YouTube and reopend the app - this solved it for the video I was originally watching but didn't work for the next 
  • Unplugged TV and plugged it back in
  • Restarted my router
  • Uninstalled the app and reinstalled 
  • Unplugged TV AGAIN 
  • Checked for YouTube and Roku system updates 

I'm on a 5G internet connection and my signal strength is excellent. 

Is there anything else I should try to resolve this issue?

app playback
  • makaiguy's avatar
    makaiguy
    2 years ago

    This has been reported with YouTube on sets that have received the Roku 13 update, and affects the automatic picture quality setting choosing a very low resolution setting..  

    Try this..

    While viewing a YouTube video:

    • click the OK button on your remote to display control options
    • move to Settings (gear icon) and click on it
    • click on Quality on the popup menu
    • choose the resolution for your TV instead of Auto.
    • exit the menu

     

3 Replies

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    2 years ago

    Warm greetings here in the Roku Community, Suzannieo!

    Thank you for bringing the issue to our attention. We appreciate your efforts to resolve the issue and are here to assist you. We want to take a closer look at this issue. Please provide the following details so we can further assist you with the problem.

    • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
    • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
    • Channel build version

    We look forward to your responses and gathering your details.

    Thanks,
    Jharra

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      2 years ago

      This has been reported with YouTube on sets that have received the Roku 13 update, and affects the automatic picture quality setting choosing a very low resolution setting..  

      Try this..

      While viewing a YouTube video:

      • click the OK button on your remote to display control options
      • move to Settings (gear icon) and click on it
      • click on Quality on the popup menu
      • choose the resolution for your TV instead of Auto.
      • exit the menu

       

  • yusuddin's avatar
    yusuddin
    Newbie
    2 years ago

    Hey, was looking for an answer to this and found a workaround tweaking with the settings. If you go to the tcl tv settings, apps and select youtube, you have the option to uninstall updates, this should sort the issue once you restart youtube. I’ve heard it’s due to an update for roku tvs made a while back.

    Hope this helps 🙂