Forum Discussion

hello100's avatar
hello100
Reel Rookie
2 years ago
Solved

Tagesschau the channel opens for a short time and then leaves.

Tagesschau 

The channel opens for a short time and then leaves.

This has been going on for 2 days.  Since October 8, 2023.

 

 

 

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi hello100,

    Greetings and welcome to the Roku Community!

    We saw your post, and we'd like to chime in and provide support. We can perform a troubleshooting step with his channel issue to resolve this. Kindly follow the steps below:

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

    If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue for a workaround that needs an update on their end to resolve this since most channels on the Roku platform are designed and maintained by the channel providers themselves.

    Please keep us posted on what you find out.

    All the best,
    Kash

5 Replies

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  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi hello100,

    Greetings and welcome to the Roku Community!

    We saw your post, and we'd like to chime in and provide support. We can perform a troubleshooting step with his channel issue to resolve this. Kindly follow the steps below:

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

    If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue for a workaround that needs an update on their end to resolve this since most channels on the Roku platform are designed and maintained by the channel providers themselves.

    Please keep us posted on what you find out.

    All the best,
    Kash

    • Fritzenshiften's avatar
      Fritzenshiften
      Reel Rookie
      2 years ago

      That does not work.  I tried removing and reinstalling a few times and did not work.Does anyone have ideas?

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Thanks for keeping us posted, Fritzenshiften

        Is this issue isolated with the channel you've mentioned here with us or does the playback issue also occur with other channels?

        Your response would be much appreciated.

        All the best,
        Kash