Forum Discussion

CharlieJade's avatar
CharlieJade
Streaming Star
8 months ago
Solved

Tageschau channel - thumbnails blurry

  For the past few weeks, the thumbnails on the Tagesschau channel (2nd & 3rd lines) are blurry. Is anyone else having this problem? I sent a problem report to Technical Support at Tagesschau ...
app feature
  • Pawl57's avatar
    Pawl57
    7 months ago

    I found reinstalling the software helped me.

  • RokuTakashi's avatar
    RokuTakashi
    7 months ago

    Hi, Community users!

    Thanks for keeping us updated in this thread regarding the Tageschau channel having a blurry thumbnail.

    We appreciate Pawl57 and CharlieJade for confirming that the issue was resolved and the workaround they have discovered. This would help other users in the Roku Community to address the same issue they are experiencing with the Tageschau channel.

    We are grateful for your cooperation and contribution.

    Let us know if you have further concerns or inquiries.

    Happy Streaming! ðŸ’œ

    Thanks,
    Kash

  • CharlieJade's avatar
    CharlieJade
    Streaming Star
    8 months ago

    StreamerUser 

    Thanks for your reply. The second link you provided is the one I used when I reported the problem over 3 weeks ago. The reply came a few days ago saying "danke für Ihre E-Mail. Dies ist die Adresse des Supports für die tagesschau-App & Website. Sie täten uns einen Gefallen, wenn Sie sich hiermit an den zuständigen Support der Roku-App wenden könnten". Translation: "This is support only for the App and Website. You'd do us a favor if you'd turn to the appropriate support for the Roku-App".

    Very frustrating considering I'd been helped in the past by contacting Tagesschau technical support through the same online link. It would have been nice if their email reply had included a link for whatever they think is Roku-App support.

    It would also be nice if Roku kept a contact list for all the channels that are in the Roku Channel Store.

    I'd really like to know if anyone else has this problem before I spend a lot more time on it.

    • AvsGunnar's avatar
      AvsGunnar
      Community Streaming Expert
      8 months ago

      CharlieJade 

      The blurry images have not been reported before, but another thread I remember is here. (unrelated issue but has the same emails posted as referenced by StreamerUser in which users were responded to).

      https://community.roku.com/t5/Channels-viewing/The-Tagesschau-channel-will-not-open/td-p/871764

      Also includes an email for webmaster@tagesschau.de

      Edited to add... For what its worth, I just installed on my 4660 and am seeing the same blurry images you show in the screenshot.  Everything plays fine content-wise , just blurred thumbnails starting with the second row.

       

      • CharlieJade's avatar
        CharlieJade
        Streaming Star
        8 months ago

        AvsGunnar 

        Thanks for reproducing the problem! I'll try the sending something to the webmaster next. Maybe he/she will know who in their organization supports the channel.

        Maybe no one else has reported the problem because, as you say, the content plays without any problem. But it would be nice to be able to see the thumbnails.