Forum Discussion

plschrader's avatar
plschrader
Binge Watcher
7 years ago

Sync voices to picture

All of a sudden voices aren’t synced to picture. Roku 3. JVC tv. Worked fine for five years now voices are not synced. Not in Netflix, HBONow or Amazon
app playback
jerry_b's avatar
jerry_b
Newbie
4 years ago

I had the sync to tv problem with a lot of the channels, so i  deleted the roku app, unplugged the router, totally undid the roku, wall plug and usb port,  reconnecte the router. reinstalled the app, brought it all back online,, waaaalaaaa, it all works.

terry106sc's avatar
terry106sc
Binge Watcher
3 years ago

None of these have resolved it for me.  I have a Roku Ultra AND an Amazon Fire Stick.  On the same TV the Roku audio is always not in sync on all channels and all streaming services, even commercials and the Fire TV always is in sync.  That tells me that it is a Roku Issue.  I hate it but I'm going back to the Fire Stick.  

  • Anonymous's avatar
    Anonymous
    3 years ago

    Hi terry106sc

    Thank you for the post.

    If you're experiencing audio sync issues on your Roku Ultra but not on your Amazon Fire Stick, there are a few things you can try to resolve the issue:

    • Restart your Roku Ultra: Try restarting your Roku Ultra to see if it resolves the audio sync issue. You can do this by going to the Roku settings menu and selecting "System," then "Power," and then "Restart."
    • Adjust the audio delay: Some Roku Ultra models have the option to adjust the audio delay. You can check your Roku Ultra's settings to see if this option is available and try adjusting it to see if it resolves the issue.
    • Check your HDMI cable: Make sure your HDMI cable is properly connected and not damaged. A damaged cable can cause audio sync issues.
    • Check your TV settings: Make sure your TV's audio settings are properly configured. Some TVs have the option to adjust the audio delay, which can help resolve sync issues.

    We hope it helps!


    Warm regards,
    Lianna

  • terry106sc's avatar
    terry106sc
    Binge Watcher
    3 years ago

    None of those suggestions worked so I downgraded to a streaming stick and the audio is in sync for now.  Thanks for the suggestions though. 

  • RokuNimfa-C's avatar
    RokuNimfa-C
    Retired Moderator
    3 years ago

    terry106sc

    Thanks for keeping us posted.  

    We're glad to hear that the matter has been resolved. We express our gratitude for your effort in troubleshooting. We'll take note of your feedback. Please do not hesitate to reach out to us if there is any further assistance we may provide for you.


    Regards,
    Nimfa