Forum Discussion

Silvers's avatar
Silvers
Reel Rookie
2 years ago

Switching playback provider

I’ve been watching tv on Peacock but when I come back either later during the day or the next day and choose Resume Watching  it will go from Peacock to Fandango, why? I’ve never used Fandango to watch any of my shows but yet it will continue to open Fandango instead of Peacock where I was watching my shows. 

1 Reply

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Welcome to the Roku Community, Silvers!

    Thanks for reaching out. We'd be happy to suggest some troubleshooting steps to help you.

    Firstly, may we know what specific Roku device you are having this issue with? Did your device recently receive any software update that might have triggered this issue?

    In the meantime, you may try the following steps below to help you troubleshoot:

    Check for software updates on your streaming device

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Software update
    5. Select Check Now to manually check for updates

    Reboot your device

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart

    Solve a playback issue

    1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
    3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

    Keep us posted on how it goes and we'll continue assisting you from there.

    Best regards,
    Carly