Forum Discussion

nordiCCashman's avatar
nordiCCashman
Newbie
2 years ago

Sudden freeze & Reboot on Roku Premier+

Within the last couple of weeks, there was a system download to Roku Premier+.  After that download came through, my device works for an hour or two and then freezes to the point it reboots.  Sometimes it has happened multiple times per day.  What is causing this issue seeing I've never had this issue prior to the system update?

app playback
  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hello! nordiCCashman,

    We're thrilled to have you here in the Roku community!

    Thanks for reaching out to us. We're happy to help. Could you tell us the following details?

    • Is the issue happening to all channels across your Roku device? If so, could you name a few?
    • May we know your device's running OS? (Settings > System > About).
    • What troubleshooting steps have you taken so far?

    Please let us know so we can look closely into this concern.

    Regards,
    Janadee