Try the Remove, Restart, Reinstall procedure on your Roku device. I installed HBO Max and was able to watch episode 1 Free without issue. I do not subscribe to HBO Max so just watched as guest/not logged in.
1. Remove HBO Max from the Roku device.
2. Restart the Roku device to clear cache. Settings/System/Power/System Restart. On older devices, Settings/System/System Restart.
3. Reinstall the HBO Max channel/app.
Thanks for the reply. However, I see no "remove channel" entry in the options for the HBO Max channel. Is that because I have a subscription to it? (I was also not able to remove the Acorn TV channel for a different issue).
Ahh, yes, it is because you have subscription. It is required to cancel the subscription first before being able to remove channel/app.
After reinstalling, should be able to watch until the normal subscription period ends. Then will have to sign up again to continue.
---
The change was made to prevent users to mistakenly believe they canceled their subscriptions by merely removing a channel/app from their device. Now a two step process to remove channels/apps if you have a premium subscription.
It makes sense that one cannot not delete a channel for which you are subscribed.
FYI: I "solved" the issue by selecting my wife's profile in HBO Max on start. We were then able to watch episode 1 of Succession with no problems. I suggest this is some kind of flaw in the HBO Max app (some kind of caching issue?).
Bob Warren
I think some have solved some misc. Issues by logging out of HBO Max and then restarting device.
I have never had HBO Max but it seemed to be real buggy in previous years in various forum threads. If I remember correctly, I thought HBO Max had revamped their channel/app completely in order to work with Roku.
Regardless, good to hear you found a workaround.
