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Lithorn's avatar
Lithorn
Reel Rookie
4 months ago
Solved

Subscriptions through Roku are not working

We have Roku televisions as well as smart tvs with Roku sticks. We have a number of streaming services, most of which were subscribed to directly from the providers, but three which were subscribed to through my Roku account. A couple days ago, all three services paid for through Roku sign out on all televisions in the house. There is no way to sign back in to these because the account is through Roku, so I have no login directly to these services. Suggestions online said to try restarts or unplugging. I have tried both on every television,  but no change. There were also suggestions to delete and reinstall these apps. Unlike the directly subscribed apps, using '*' does not offer a delete option for these apps that are purchased through Roku. I'm stuck. Ideas?

  • FYI

    I tried everything. The only solution was to cancel the all the streaming services we had that were purchased and paid through the roku account (which all became problematic with that update) and then purchase new subscriptions directly from the providers (like Discovery, Paramount, etc.). No more problems. 

7 Replies

  • FYI

    I tried everything. The only solution was to cancel the all the streaming services we had that were purchased and paid through the roku account (which all became problematic with that update) and then purchase new subscriptions directly from the providers (like Discovery, Paramount, etc.). No more problems. 

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert

    Lithorn, Susank1 -

    Many (most? all?) channels with subscriptions made through Roku can be accessed from within The Roku Channel.  No logins should be required as you are already logged into your ROKU account.

    • Lithorn's avatar
      Lithorn
      Reel Rookie

      makaiguy 

      It shouldn't require a login, you are right, and it never has before. A recent update has caused this problem, and I cannot seem to find a workaround. 

      I even found how to access the device hidden app list screen to directly delete the apps, then did a full restart, then reinstalled them. It still has the same problem. 

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        Hey everyone!
         
        Thank you for sharing your concerns about the Discovery+ subscription not working, I'm here to help!

        Let’s try a few things to see if we can fix it:
        1. Update the app
          Highlight the app > Press the star (*) button on your Roku remote > Check for update
        2. Restart your Roku device/TV
          Navigate to Settings, then select System, followed by Power, or click on System Restart.
        If the issue continues, please share the following information:
        • Device info (Settings > System > About)
        • Tracker and GC (Home 5x, Back 5x)
        • Which specific app(s) are affected? (Is this the only app affected?)
        • A picture of the error code
        • Channel build version
        Thanks for your patience and help!
         
        Roku Community Team
    • Susank1's avatar
      Susank1
      Reel Rookie

      Thank you makaiguy.  I did try going to Discovery+ content on the Roku channel and unfortunately it did not let me access the content via that method either.  It asked me if I wanted to start a 7 day trial (no option to say no) and when I did that it told me I already had an active subscription but still wanted me to log in!  😞

  • I have the same issue with my Discovery+ subscription thru Roku, but only on my Roku TV, not on my TV with the Roku stick.  I have tried everything!  The only option left that I can think of is to cancel the subscription, and after the subscription lapses, re-subscribe and add the channel back.  Not even sure that will be worth the hassle, or if it will fix the issue!

    Anyone have any other suggestions???  Ive been trying for weeks!