Forum Discussion

Ntmdater's avatar
Ntmdater
Reel Rookie
2 years ago
Solved

Subscription problemMy nfhs subscription is up to date but keeps telling me to subscribe Roku says

My nfhs subscription is up to date but keeps telling me to subscribe  Roku says I am already subscribed how to I fix this problem 

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Thanks for keeping us posted, Ntmdater

    We've verified your information, and we recommend reaching out to the channel provider's support and inquiring further about this since it might need an update on their end regarding the accounts and subscription services they provide.

    You can reach them at NFHS Support.

    Please keep us posted on what you find out.

    All the best,
    Kash

5 Replies

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi Ntmdater,

    Thanks for reaching out and welcome to the Roku Community!

    We appreciate you for flagging us about this issue when accessing the NFHS channel. Could you tell us if you're seeing any error messages? Have you tried any troubleshooting and what didn't work?

    Let us know more about this so that we can further zoom in.

    Regards,

    Rey

    • Ntmdater's avatar
      Ntmdater
      Reel Rookie
      2 years ago

      My subscription is paid up until December 21 2023 but when I go to watch nfhs channel it won’t play only option is to subscribe. I try to subscribe and then Roku says this item has already been purchased for this account. I sure do hope someone can help me get this issue fixed 

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Thanks for keeping us posted, Ntmdater

        We've verified your information, and we recommend reaching out to the channel provider's support and inquiring further about this since it might need an update on their end regarding the accounts and subscription services they provide.

        You can reach them at NFHS Support.

        Please keep us posted on what you find out.

        All the best,
        Kash

    • Chiviboo's avatar
      Chiviboo
      Newbie
      2 years ago

      I can’t remember my password. I go to change. They send to email but that when it stops. It never shows up on my mailing 

      • RokuJanadeeK's avatar
        RokuJanadeeK
        Retired Moderator
        2 years ago

        Hi Chiviboo,

        We're happy to have you here in the Roku Community.

        We understand that your having issues with NFHS channel. We apologize for this experience.

        Kindly refer to RokuTakashi's previous post regarding this concern. We would highly recommend getting in touch with the channel provider and inquiring further regarding their channel's functionality. They are the best ones who could assist you with this one.

        We hope this helps. Let us know if you have further inquiries.

        All the best,
        Janadee