Forum Discussion

dontod's avatar
dontod
Reel Rookie
3 years ago

Streaming Stick 4K just started having noise in the audio

My Roku Stream Stick+ (3811 series) has recently developed this same problem of scratch noise in the audio.  The scratchy noise is only present on the Streaming Stick+ and all channels on the Streami...
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RokuERey's avatar
RokuERey
Retired Moderator
3 years ago

dontod,

Thanks for this information. How long have you been using this device?

Could you also share with us the serial number of this? We'll be able to assist you from there.

Keep us posted.

Thanks,

Rey

dontod's avatar
dontod
Reel Rookie
3 years ago

Roku:

Purchased Date:  02/19/2020, at Best Buy, $105.48 per our credit card statement

Device ID:  25399F325017

SKU#  3811R

Lot #  2189040314 . . . Yes, we have the "original" shipping box

Regards,

dontod

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    3 years ago

    Thanks for the update, dontod!

    We've sent you a PM regarding this and for further support.

    Thanks,

    Rey