Forum Discussion

Henning2's avatar
Henning2
Binge Watcher
2 years ago

Streaming is stuttering both voice and video

Dear All: Since several days I noticed, that during watching streaming content with the 3900X, video and sound are stuttering. The stream is good for a few seconds and then the effect repeats again....
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RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi Henning2,

Thanks for reaching out!

We'd like to help you out with this. Could you tell us when did you start seeing this issue occur? Have you seen this behavior happening all across the channel on the platform or in an isolated case? 

Please tell us more about this so that we can further assist you.

Thanks,

Rey

  • Henning2's avatar
    Henning2
    Binge Watcher
    2 years ago

    Dear Rey:

    Thank you for your reply.

    The effect happened today. We noticed the voice started stuttering a bit, after a few minutes more intense. The video was fine until voice and video froze 100% after a few minutes. We were watching a video from YouTube. The TV and the new 3900X were already running for appr. one hour. Before the incident we watched different news and when it happened, we were watching a DIY video. As far as I can remember, the previous incidents happened on YouTube as well.

    Thank you for your help.

    Best wishes

    Henning

     

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi Henning2,

      Thank you for posting here in the Roku Community!

      We will be more than delighted to assist you further with this issue you're experiencing. Please restart your modem and router. After restarting your modem and router, you may also need to restart your Roku Express by going to settings, system, and system restart.

      If the problem persists, please keep us posted.


      Thanks,
      John

      • Henning2's avatar
        Henning2
        Binge Watcher
        2 years ago

        Dear John:

        Thank you for your advice.

        Today, before I read your message, I turned on the TV/Roku and I saw from the start,

        that the build-up of the first page took more time than usual. Flipping between the program choices

        was very jittery. And then a news channel on YouTube showed voices stuttering and the video was not smooth. Then I switched to Amazon and the effect was even more intense. I restarted the roku and the streaming on all channels is fine.

        Tomorrow morning I will restart the router, the two eeros and the roku as mentioned by you.

        As soon as something pops up I'll let you know.

        Best wishes

        Henning