Forum Discussion

mrdarkdragone's avatar
mrdarkdragone
Newbie
2 years ago

Streaming channels no longer showing channel number

Not sure if this was an update/change to the guide but on my onn 24 inch roku tv the streaming channels are no longer showing their channel numbers. Instead they are showing the channels logo. Proble...
MediaGuy's avatar
MediaGuy
Reel Rookie
2 years ago

The irony of this "bug" is that ROKU is still advertising their own channels using the channel numbers. I.E. I just saw an ad last night for their stand-up comedy channel that urged us to go to 820 (I think that was the number) and I have no idea how to get there. 

  • winston3338's avatar
    winston3338
    Roku Guru
    2 years ago

    Hello, I was playing with a new soundbar and I had to do a factory reset and my channel numbers are back. I have a 32 inch Onn/Roku. 

    Yep, I just checked again and I have channel numbers (for now) 

    And I found this thread.. 

    Remedy for disappearing channels on Roku TV

    Just a heads up, we will be performing some basic troubleshooting steps to fix the issue and hoping for your cooperation on this one.

    Please do this in your end

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select System
    4. Select Software update.

    After the software update, proceed to system restart

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart 

     

    • MediaGuy's avatar
      MediaGuy
      Reel Rookie
      2 years ago

      Thanks a lot for coming back and sharing that even after your issue was fixed!

    • HDMIGuy's avatar
      HDMIGuy
      Roku Guru
      2 years ago

      winston3338 That did not work for me.  I updated the system and restarted.  Still no channel numbers.

      • winston3338's avatar
        winston3338
        Roku Guru
        2 years ago

        My channel numbers are gone again. I came back from watching YouTube and there gone