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Melina's avatar
Melina
Newbie
2 years ago
Solved

Streaming apps have no video or audio but show is running. Subtitles show on back screen

Yes same problem on roku TV. All apps have subtitles but no audio and screen is black. How did u fix it ?

 

  • Hi Melina,

    Welcome to the Roku Community!

    If you are having an issue with your Roku TV screen going black but can still hear the audio, have you tried unplugging your device for 5-10 minutes and then plugging the Roku TV back in?

    Let us know if there's a difference after.

    Best regards,

    Chel

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  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator

    Hi Melina,

    Welcome to the Roku Community!

    If you are having an issue with your Roku TV screen going black but can still hear the audio, have you tried unplugging your device for 5-10 minutes and then plugging the Roku TV back in?

    Let us know if there's a difference after.

    Best regards,

    Chel