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Dr_Cat's avatar
Dr_Cat
Reel Rookie
3 years ago

Streaming apps go black when movie starts. Only app working is Sling.

When I use a streaming app like Netflix and Disney, my screen goes black as soon as I start a movie. I can see everything as I browse selections and make the selection, however the screen goes black as soon as the movie starts. The only app I can seem to get to work is Sling. I have a Roku model 100068378 70 in. I checked updates, uninstalled/reinstalled apps, reset video/audio, switched plugs, and checked connections.  Once the screen goes black, you can't see the screen at all, even when I leave the app I was using to watch a movie. Once the screen goes black, I find it very difficult to get the screen to resume normally so that I can see the home screen. Tonight it took me over 30 minutes to get black screen to go away and it has been a repeated incident all night. Lastly, the issues I am experiencing have been going on since the weekend. 

I have not tried to powerwash. I don't see a power button on the tv itself. I have not performed a factory reset either. 

11 Replies

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  • davidjazz's avatar
    davidjazz
    Roku Guru
    3 years ago

    Try a simple reboot. I had a similar problem and that cleared it.

    • Dr_Cat's avatar
      Dr_Cat
      Reel Rookie
      3 years ago

      Rbooting hasn't helped davidjazz I am eventually able to get the tv picture to resume, but not for a substantial period. At this point my smart tv is only compatible with Sling. I am really frustrated that the tv is no longer functioning as intended. What is the point if I can't deviate from Sling. 

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      3 years ago

      Hi Dr_Cat,

      Thanks for getting in touch, and welcome to the Roku Community.

      Could you share with us a little bit more information about this? When did you start seeing these changes? Also, suggest trying to connect your device to a solid network (Ethernet) or to an alternative network like a mobile hotspot and then try again to see if there's any difference.

      Please keep us posted.

      Thanks,

      Rey

      • Dr_Cat's avatar
        Dr_Cat
        Reel Rookie
        3 years ago

        This has been happening for about 2 weeks now. I have an Onn Roku TV (Model 100068378). I keep up on the system/app updates. I first started seeing the issue with Netflix and then as I would attempt to stream on other applications like Disney, I would run into the same issue. 

        1. Can see the movie/show selections (navigation is possible)

        2. Select a movie/show for streaming. 

        3. Screen goes black and I am unable to see anything, even when I try to navigate back to the TV's home menu. 

        4. Unplugging TV, leaving TV off for periods of time, nothing helps. 

        5. Eventually picture comes back, but essentially it isn't because of anything that I have been able to identify to cause the picture to reappear.

        6. Sling is the only streaming app that doesn't give me an issue. (Youtube, Netflix, Paramont+, Disney, Hulu, etc. All cause the same issue as soon as I try to stream content)