Forum Discussion

RustyandGayla's avatar
RustyandGayla
Reel Rookie
2 years ago

Streambar always having to reboot

My Streambar continually gets slower and slower, until it will not load the content. You can power it off and let it reboot and it works ok for a day or so then the same thing starts again. I stream ...
app playback
RustyandGayla's avatar
RustyandGayla
Reel Rookie
2 years ago

I have rebooted the router and done everything I can think of. Our othe devices have zero issues. Just the Streambar. 

RustyandGayla's avatar
RustyandGayla
Reel Rookie
2 years ago

As I am typing this the tv has the circle of death going on. Looks like it is time to turn the Streambar off, let it reboot so it will finish loading. 

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Thanks for your prompt response, RustyandGayla!

    We'd be more than happy to see what we can provide here. Could you please share with us the device serial number? We'd like to take a closer look.

    Please keep us posted!

    Thanks,

    Rey

    • RustyandGayla's avatar
      RustyandGayla
      Reel Rookie
      2 years ago

      SN: 2A11AA592646

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hi RustyandGayla,

        Thanks for keeping us updated here in the Roku Community!

        Please be advised that we have passed along the information you provided to the appropriate Roku team for further investigation. Once we have available updates, we'll make sure to update this Community thread.

        We hope to get everything sorted out soon, and we appreciate your patience with us in the meantime.

        All the best,

        Chel