Forum Discussion
Hi RustyandGayla,
Thank you for sharing the experience you have had with this concern. We understand the issue you're running into with your device. We'll do our best to help.
Since you have mentioned multiple channels not working on your device, it could be a sign of network issues. Have you tried to reboot your router and re-set up your device's network connection? This support article here will guide you on how to do it. If this does not make any difference, kindly try to use an alternative network, such as a mobile hotspot, and observe a difference in the streaming experience.
If the issue persists, please inform us so we can continue assisting.
Sincerely,
Janadee
I have rebooted the router and done everything I can think of. Our othe devices have zero issues. Just the Streambar.
- RustyandGayla2 years agoReel Rookie
As I am typing this the tv has the circle of death going on. Looks like it is time to turn the Streambar off, let it reboot so it will finish loading.
- RokuERey2 years agoRetired Moderator
Thanks for your prompt response, RustyandGayla!
We'd be more than happy to see what we can provide here. Could you please share with us the device serial number? We'd like to take a closer look.
Please keep us posted!
Thanks,
Rey
- RustyandGayla2 years agoReel Rookie
SN: 2A11AA592646