Forum Discussion

GPCornell's avatar
GPCornell
Newbie
2 years ago
Solved

Strange graphic patterns when at Home.

Only on the Home setting getting multicolored geometric patterns instead of pictures in the channel boxes.

I bought a new TV thinking that was it but it happens on the new onw too.

app feature
  • RokuJanadeeK's avatar
    RokuJanadeeK
    2 years ago

    Hi GPCornell,

    Thanks for reaching out to the Roku Community. We'd like to investigate and try to help.

    To better understand this concern, kindly provide us with the following information:

    • When did you start having this issue?
    • What specific Roku device is this? (Go to Settings > System > About.)
    • A photo of the "pattern" you're referring to.

    Additionally, kindly perform the following steps below to check if they will help with the issue:

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select System.
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System Restart.

    Kindly keep us posted.

    All the best,
    Janadee

     

1 Reply

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi GPCornell,

    Thanks for reaching out to the Roku Community. We'd like to investigate and try to help.

    To better understand this concern, kindly provide us with the following information:

    • When did you start having this issue?
    • What specific Roku device is this? (Go to Settings > System > About.)
    • A photo of the "pattern" you're referring to.

    Additionally, kindly perform the following steps below to check if they will help with the issue:

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select System.
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System Restart.

    Kindly keep us posted.

    All the best,
    Janadee