Forum Discussion

AngelandDeeA's avatar
AngelandDeeA
Reel Rookie
2 years ago
Solved

STILL not able to sign into the new Newsmax with our Roku log in!

Is anyone having this particular issue? We still cannot sign in using our Roku account info, even though it asks us if we want to sign in using that info when we get booted out of the app and need to sign back in. We are still having issues with being signed out of the app on our Roku devices and needing to sign back in. When I contacted Roku support just now, I was told it's an ongoing issue with the Newsmax app that Newsmax is working on, and I'd have to call them for more info because it's not a Roku issue, no matter if you signed up on Newsmax or through Roku.  😞

  • RokuJharra-Q's avatar
    RokuJharra-Q
    9 months ago

    joea335

    If you’re experiencing this issue in your News Max app. Could you please let us know if you see any error codes? 

    Let's see if this helps!

    1. Update the channel.
      Highlight the app > Press the star (*) button on your Roku remote > Check for update
    2. Restart your Roku device/TV
      Go to Settings > System > Power (if you do not see a Power submenu, skip to the next step) > System restart.

    If you are still experiencing the issue, we recommend contacting the channel provider for further assistance using this link: NewsMax|Contact Us

    Thanks,
    The Roku Community Team

12 Replies

  • aphumphries's avatar
    aphumphries
    Binge Watcher
    2 years ago

     Re: STILL not able to sign into the new Newsmax with our Roku log in!

    NewsMax CS thought they delivered the solution to me today. (Login process slightly different to make it sticky).

    I thought initially it worked - but NO. Itricked myself cause I remained Logged In... so restarting Newsmax appeared to log me on with a 'sticky' credentials - After several hours of not using Newsmax I found I had to LOGIN AGAIN.

    THIS IS NOT FIXED.

    Let's get on top of this Roku. Don't let your puddles business affairs sour me on you otherwise great product. 

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi aphumphries,

      Thank you for posting here in the Roku Community!
      We'd like to investigate this issue that you're having with the Newsmax channel. Could you provide us with a photo or video of your running issue? What troubleshooting steps have you taken so far?

      We look forward to hearing from you soon.

      All the best,

      John

  • SS49's avatar
    SS49
    Newbie
    2 years ago

    I’ve been having this issue for a month or so. Newsmax keeps telling me I am signed out of Roku (while I’m ON Roku ultra) and that I have to sign in. ??? When I enter my Roku pw it rejects it, and when I try the forgot pw, it says no such email. Of course Newsmax doesn’t have me in their system because I access through Roku. From this thread I’m guessing I’m not the only person with this problem.

    • MGustafson's avatar
      MGustafson
      Newbie
      2 years ago

      I just did a monthly subscription to Newsmax 2 days ago through Roku and I am having the exact same problem. Any more recent update on this issue?

      • RokuEuniceL's avatar
        RokuEuniceL
        Retired Moderator
        2 years ago

        Hi MGustafson,

        Greetings from the Roku Community!

        We appreciate you reaching out to us regarding your problem accessing the Newsmax channel after subscribing through Roku. To be better assisted, kindly contact our Accounts and Billing team since they are the specialized department to best cater to your inquiry. Select Accounts, Payments, and Subscriptions to be directed to their contact information.

        Let us know if there's anything else that we can do to assist. Thank you!

        Best regards,
        Eunice

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    AngelandDeeA, Newsmax clearly has no idea what they're doing.  You never use your Roku credentials on a Roku device.  I know that sounds odd, but your device is linked to your Roku account making signing in to Roku unnecessary/redundant.  Newsmax or any other provider has no access to your Roku password, so it just shows how clueless they are if they're telling you to enter it.  What they may asking is, "Do you want to use the email address associated with your Roku account or another one?"  You'd only use the email address associated with your Roku account if it's the same one associated with your Newsmax account, but any password is strictly for the Newsmax account (I hope you don't use the same password everywhere).

  • Rileytmr1's avatar
    Rileytmr1
    Newbie
    2 years ago

    I have a Roku stick and when I go to newsmax and select a program to watch it brings up screen that has a link in it “more info” and comment below this link noting “you do not have the required subscription to watch this”. So I click on link More info and it asks you to sign in “use your Roku account to sign in to Newsmax” and you have the option of using the email associated with the Roku account showing up or you can select “use different email”. I selected the email associated with my Roku account by selecting continue (as that email was already highlighted). I then entered my Roku password but it did not recognize it so I tried selecting forgot password and then selected reset password. However it noted message “no account available with that email address”. So consider this issue a Catch 22. Only option is back to sign in. I tried entering a new email account to see if it would allow me to set up an account to login to newsmax but same response. I don’t have a smart tv I use the Roku stick and it works fine with my other applications. Is there a fix for this issue yet? I hope these details are enough as I didn’t want to screenshot the email I use for Roku account.  Thank you for any assistance with this issue.

    • renojim's avatar
      renojim
      Community Streaming Expert
      2 years ago

      Rileytmr1, If it truly says, "use your Roku account to sign in to Newsmax”, I'd say it's poorly worded.  You never need to enter your Roku account password on a Roku device.  It's already linked to your Roku account.  Entering your Roku account password would be redundant.  No provider has access to your Roku password.  It's a Roku requirement that apps that have a sign-in suggest using the email associated with the Roku account.  It's only a suggestion.  If you don't have a Newsmax account, there's no way you can sign into one.  If there's no way to create one on the Roku device in the Newsmax app (and it sounds like there isn't, but I don't use the app), you'll have to do it on the Newsmax website.  Once you have an email address and password established with Newsmax you should be able to sign in on the Roku app.  I suggest that if you're going to get a subscription, you don't go through Roku and get it directly with Newsmax+.  Several users have reported problems with subscriptions to Newmax+ paid through Roku.

      https://www.newsmaxtv.com/

    • RokuJharra-Q's avatar
      RokuJharra-Q
      Retired Moderator
      9 months ago

      joea335

      If you’re experiencing this issue in your News Max app. Could you please let us know if you see any error codes? 

      Let's see if this helps!

      1. Update the channel.
        Highlight the app > Press the star (*) button on your Roku remote > Check for update
      2. Restart your Roku device/TV
        Go to Settings > System > Power (if you do not see a Power submenu, skip to the next step) > System restart.

      If you are still experiencing the issue, we recommend contacting the channel provider for further assistance using this link: NewsMax|Contact Us

      Thanks,
      The Roku Community Team