Forum Discussion

Tarnp's avatar
Tarnp
Reel Rookie
6 months ago

Starz says to many devices..

My Starz account is through Roku.. It has kicked me out of watching saying I have to many devices  and says to log in to deactivate some... I have no more divides then I did before it kicked me out... I can't log in to their web site because my subscription is through Roku... How do I fix this....???

11 Replies

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator

    Hi, Tarnp,

    Welcome to the Roku Community!

    We appreciate you sharing the issue you're experiencing with the Starz app. We're here to help!

    It appears that you may have reached the maximum number of devices permitted for streaming on your Starz account. We would appreciate it if you could share the number of devices you have signed in on with this subscription.

    Additionally, you can troubleshoot this issue by visiting our page for detailed instructions on resolving issues playing content on your Roku device.

    We'll wait for your update.

    Thanks,
    Roku Community Team

    • troyeh49's avatar
      troyeh49
      Channel Surfer

      I too am having the same issue. I have deleted the devices connected and it shows only one connected, my tv, but when I go to watch staz it says Maximum Devices Reached. Please advise 

      • JWS9518's avatar
        JWS9518
        Roku Guru

        troyeh49 Try doing a system restart in the settings as there may be something in the cache that is causing the issue.