Forum Discussion

Sharilyn11's avatar
Sharilyn11
Newbie
3 years ago
Solved

Starz on Roku not working

I go to Starz to watch a show and it makes the sound like it's going to start, the screen goes black momentarily and then I'm back where I started at the show I want to watch. Nothing will play on St...
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi KennRisa9,

    Thanks for posting, and welcome to the Roku Community!

    This seems like an issue that the channel provider can directly address since our channel partners manage and maintain their own channels on the Roku platform. We recommend contacting Starz and MGM+ and inquiring further about this to enable full access to their content during your free trial.

    We hope for your understanding regarding this.

    All the best,
    Kash

RokuJechealR's avatar
RokuJechealR
Retired Moderator
3 years ago

Hi Sharilyn11, RG5,

A warm welcome to the Roku Community!

In some cases, removing the channel and then reinstalling it may help. To ensure the process is successful, follow the steps below, making sure you restart your Roku device before adding the channel again.

  1. Remove the channel. Highlight the channel tile on your home screen and press the Star button on your Roku remote to open the Options menu. Select Remove channel and confirm.
  2. Restart your Roku device: Home>Settings>System>Power. "If you do not see a Power submenu, skip to the next step." System restart.
  3. Reinstall the channel. Visit the Roku Channel Store and add the channel again.

Please keep us posted on how it goes.

Best regards,

Chel

jmarsh929's avatar
jmarsh929
Reel Rookie
3 years ago

I have not been able to play anything on with program for the last two days. Can you please advise why it is not working. My subscription is thru the Roku channel not the app or companies directly. Thank you